Shipping & Returns

All rugs are made to order!

Duty: International orders may be subject to additional duties or customs taxes that are imposed by their countries. Fire Rugs cannot predict the amount of these duties or whether they will be collected by the carrier upon delivery.

Shipping policy

Fire Rugs Ships Internationally!

We ship worldwide!

Due to the increased demands of Fire Rugs, each order can be expected to arrive within 6-12 weeks.

Returns and exchanges

Fire Rugs has a no return/refund policy unless there is a significant design error in the rug.

Please reach out to our support team at

Stock Rugs: You will be eligible to receive a full refund as long as your order has not been shipped.

Custom Rugs: You will only be eligible for a full refund as long as your order has not began production; or if there is a substantial error in production. Some discrepancy can be expected, as is part of the process of rug production. In this case, customers will be responsible for shipping costs upon return to recoup time and resources lost upon production.